Frequently Asked Questions
Everything you need to know about shopping with 12 Months Protection.
What is the 12 Months Protection guarantee?
Our signature guarantee ensures that every garment you purchase is covered against manufacturing defects for a full year. If your item fails under normal wear, we will replace or repair it at no cost.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find my correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable fabrics. We partner with suppliers who adhere to fair labor practices and environmental standards to ensure quality that lasts.